SHIPPING INFORMATION

Shipping Policy

The Wind Chime Company ships its products via DHL from Franklin CT. In stock orders received between Monday and Friday will be shipped within 3 business days (or less). Orders received during the weekend cannot be processed and prepared for shipping until the following Monday. You will be notified via email once your order has been shipped and credit card charged.

Shipping Rates

The Wind Chime Company offers standard shipping within the contiguous USA via DHL Ground (sorry, no P.O. Boxes). Shipping prices are based upon the number of item(s) ordered, and are clearly listed on each product's web page. Here's a list of our standard shipping charges:
 

Shipping Outside the Contiguous US

The shipping information and prices apply to items being delivered within the Contiguous USA only.

Delivery Times

DHL Ground - Ground Service averages delivery within 4 to 7 business days from when it is shipped. Important - remember to add up to an additional 3 business days to this time to account for the time it takes to process your order.

DHL 2 Day - 2 Day delivers within 2 business days from when it is shipped.  Important - remember to add up to an additional 3 business days to this time to account for the time it takes to process your order.

Tracking & Order Status

You can track your order online by visiting our Order Status Page.

RETURNS & EXCHANGES

Return Policy

How to Return an Item

TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW:

1. Obtain An RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip.  If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number

2. Pack Your Return - Wrap your item carefully in a box, and in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.

3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense.   We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.

ALL ITEMS MUST BE RETURNED TO: 
The Yankee Retail Company
841 Route  32
Franklin CT 06254 
Attn: Returns Dept

4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Yankee Retail. If you paid by check, a refund check will be mailed to you.  If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Damaged Item

We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.
Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER

We reserve the right to make changes to our policies with or without notice.

PLACING AN ORDER

Payment Methods
The Wind Chime Company gladly accepts personal checks, money orders, MasterCard and Visa. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

Placing An Order
The Wind Chime Company accepts orders online (www.wind-chime.biz), or by phone 860-642-7790 or by mail to: The Wind Chime Company, 841 Route  32, Franklin, CT 06254.

Placing Multiple Orders
If you wish to send multiple wind chimes to a single address, simply select the correct quantity when placing your online order. 

Unfortunately if you wish to send multiple wind chimes to multiple addresses, you will need to place a new online order for each address that you are shipping to. In order to make this process easier for you, we recommend that you contact us directly via phone at 860-642-7790 and one of our customer service representatives will be happy to input this order information for you.

MISCELLANEOUS

Gift Wrapping
The Wind Chime Company will gift wrap your gift for an additional charge of $3.99, simply select this option during the online order process.

Gift Certificates
Can't decide which wind chime would make the best gift, then gift certificates make the ideal gifts. The Wind Chime Company gift certificates are available in denominations of $10, $25, $50, $75 and $100, and are shipped free of charge to the lucky recipient. Running out of time, we can email or overnight ship a gift certificate for you, just call one of our gift specialists at 860-642-7790 for more information about this option.

Gift Certificate Terms & Conditions
- The Wind Chime Company gift certificates expire 1 year from date of issue.
- The Wind Chime Company Gift certificates can be redeemed for products on our website, http://www.wind-chime.biz, by calling one of our customer service specialists at 860-642-7790
- Unfortunately, we cannot replace lost or stolen gift certificates. If you have any questions, please contact one of our customer service specialists at 860-642-7790. 
- Gift certificates are not redeemable for cash.

Caring For Your Wind Chime
By following these simple step to care for your wind chime, you can enjoy its beautiful sound for many years to come. Every part of your wind chime is weather protected. Over time, however, those layers of protection can begin to wear.

Protecting the wooden components of your wind chime -  We suggest that periodically apply a thin coat of Danish or lemon oil with a clean cloth or brush to the hardwood parts of your wind chime. Regular oiling will help protect the wood and retard the natural aging process.

Protecting the brass components of your wind chime - If your wind chime contains brass bells, these brass components can be polished with a brass cleaner.

Protecting the aluminum components of your wind chime - If your wind chime contains aluminum tubes, these aluminum components may be washed with soap and warm water.

Wholesale
The Wind Chime Company is a division of The Yankee Retail Company LLC. The Yankee Retail Company LLC is an internet retailer and does not provide wholesale pricing.

Contact Us
We provide three easy ways to contact us - email, phone, mail

   EMAIL - sales@yankeeretail.com or click here http://www.wind-chime.biz/ContactUsNew.html
   PHONE - Call 860-642-7790, operators are available 9am to 5pm EST M-F, & 11am - 4pm EST Sat - Sun.
   MAIL - The Wind Chime Company - Div of The Yankee Retail Company LLC
              841 Route  32, Franklin CT 06254